What our Customers say...
Water Damage Testimonials
Thank you Allen and Steve. They were great to work with.
Professional and courteous staff.
We appreciate the quick response and follow up work done by our SERVPRO team.
Robert was very helpful and courteous.
Very satisfied with the crew that worked at my home. Steve was excellent and walked me through each phase. I have never been in this position and was extremely confident in the guidance provided by Steve. I hope the next phase is as easy as this. Communication was excellent!!
Kevin was very professional and kept me up to date through the whole process.
Thanks Bill for the help on Sunday. Tim was very helpful and thorough.
Very excellent team!
So professional and polite - a wonder to work with.
Truly amazed on every level on how they handled taking care of this project. Robert Montoya went above and beyond managing every aspect beyond my expectations. Thank you!
They were great!
I am thoroughly pleased! I will definitely refer SERVPRO and, in particular, Tim to any and all my friends, family and associates.
Alec and Luke were amazing! They went above and beyond! I would recommend them to anyone. I even asked if I could keep them because they were so helpful, professional, diligent and kind!
My Allstate agent referred me to SERVPRO and I am very happy that she did. I wish Steve and Luke could take care of my whole house. I will definitely refer SERVPRO to anyone in need. Thank you so much.
Steve and team did a fantastic job. Their attention to detail was top notch, all while maintaining a clean and organized job site. Well done SERVPRO team.
Very accommodating! Within an hour of phone call SERVPRO crew chief, Steve, showed up at house ready to work and was very thorough with assessment and helpful through the process.
They were efficient, courteous, professional and I would recommend them for any similar projects.
Very impressed with how soon they arrived and started the work.
Great service. Second time used in last year.
They are great!! The men were awesome. They work together like a well oiled machine. I am delighted with their work and promptness.
I have absolutely no improvements to recommend. They have been great to work with.
Handled everything in a professional and honest manner. Keep doing what you're doing.
Quick response. Good job.
Alec handled the whole process perfectly.
They know their stuff!! Wonderful experience even under such stressful circumstances. Allen is a treasure!
Steve was absolutely phenomenal. I was flooded on Mother's Day Sunday and we were heading to the hospital the following Monday morning for the birth of our second child. The situation was very stressful but Steve was on site within 1 1/2 hours of initial call and de-escalated the situation and was very professional and calming.
Great job! Thank you!
I just wanted to tell you how wonderful Robert was in handling my flooded floors. He was so polite, answered every question, was genuinely concerned about being able to help and incredibly accommodating. Just a doll to deal with. Thank you for such wonderful service.
They did a great job.
Tim was professional and very thorough....great work!
Everything was great. Fast and professional.
Workers did a fantastic job. Would highly recommend.
Steve and his team were wonderful to work with. Best customer service we have ever received.
Keep Steve as an employee. He was very helpful and professional. Steve and his crew were awesome. He calmed my fears and helped us relax.
Tim made all of this easy to deal with and understand. He is outstanding and I hope you appreciate him!
Steve was great. He explained everything.
All of your employees were courteous and helpful.
Alex did a great job. Patient, conscientious and explained everything well.
Alec and his team have been awesome! I am so grateful to them for their help!
Very happy! Great job!
Great service and professional.
Great job, very professional. I would recommend to everyone.
Very nice, respectful, explained everything well.
I was very impressed at how all the guys worked hard to get the water out. Steve was excellent at explaining things. I do not see how I can offer any advise to do a better job. Excellent job by everyone.
Alex and Steve were great and very helpful.
Overall a good experience.
Very satisfied with the drying out and flooring removal in my basement.
Thank you for helping us get our house back in order!
I found this branch of SERVPRO on the internet. I was impressed with all of the positive comments online. I was thoroughly impressed with the process from start to finish.
Crew was professional and very mindful of our home!
Allen and his team were awesome.
Alec and Keegan did a great job. They helped me by keeping things in place.
Steve and Jose were awesome, definitely a calm during my storm. Thanks guys
Allen was very friendly and flexible with our schedule.
I have already recommended SERVPRO to people I associate with.
Keep up the good work.
Tim was great!! Very professional! All his crew as well.
Totally professional,courteous, knowledgeable, and caring.
Very good service. Thank you
I feel this SERVPRO did an excellent job. They were very polite and informative on all that they were doing.
The best of the best!!
SERVPRO did an excellent job!
Everything seems to be perfect.
I appreciate the work.
I was lucky to have Steve Hogan as my first responder, crew chief. Excellent, honest, direct explanation of my project. Most of all, quick response to my water situation made me feel like I was the most important part of his day while he was here. Nice to have owner contact to check on my project. All crew here was constantly working.
They were very courteous and professional.
The services were excellent!
Everything was great! Prompt, courteous, explained everything and very communicative. Great job guys!
Very friendly people to work with and courteous. Kept me informed on everything they did.
Great job - Nice staff
They did a good job!
Great job! Will use again if needed.
Anton was especially helpful during the entire process, and had a good way of calming my concerns in a stressful situation.
No need for improvement - Outstanding 10+
They were very clean, friendly and quick. Steve told me what they were going to do and explained, in detail, what kind of work they were going to perform. Everything was done and explained in a very professional manner. I would not hesitate to call or refer SERVPRO of Joliet to anyone who would require their services.
My team was great and efficient at removing all unsalvageable material and drying my basement quickly. Crew chief, Anton Bekoe, was courteous and professional.
Team was very knowledgeable and explained the whole process. Excellent service they performed.
Steve and the crew were very helpful and courteous.
Very polite. Worked around my schedule.
Knowledgeable and informative....great guys.
Allen and his partner did an excellent job. They explained everything to me and I was highly impressed with their work.
Anton Bekoe is awesome. Very courteous and professional.
SERVPRO was immediately responsive to our phone call and appeared at our house within a few hours. Each team member was especially helpful and professional.
Steve Hogan and crew were prompt and professional. I was very pleased with the quality of work and clear explanations of next steps.
I always recommend!
Tim was very nice and kept in communication throughout the process.
Any questions I had Steve had an answer for it. It was very good service and I would recommend this company to anyone.
Things were done very professional and with due respect.
Anton was great from start to finish.
Very polite and professional.
These guys were awesome!!!
Thank you for a job well done.
I would highly recommend SERVPRO to everyone. Allen was wonderful and very attentive to our needs and questions.
Extremely professional and always on time.
Very knowledgeable on the whole process from the claims adjuster to insurance company to the actual process of cleanup. They kept us informed daily. Genuine and caring.
The SERVPRO team was excellent throughout the entire process. Allen was/is a great resource and has been fantastic.
You seem to have your procedures well perfected. Both service members were very courteous. Robert is a very hard working assistant. Allen has provided many details about the process and gave useful suggestions.
Service is great overall - keep up the good work.
We received excellent service.
They were FANTASTIC!
Very friendly and knowledgeable.
Excellent job and excellent service!
I am so thankful for all you have done.
Excellent work. Friendly and very knowledgeable.
The crew was very considerate while walking thru my house and very careful boxing up the contents of my cabinets. I am very impressed!
You guys were great!
Everything was neat and organized.
Great, friendly, educated service!
Tim was exceptional!
During this high stress time I felt like Julio was very accommodating and knowledgeable. If anything like this were to happen again I would call Julio and his crew.
Julio was very professional and easy to work with during the service.
They did it all. Steve and his crew were fantastic!!! The BEST, most professional group I have ever hired. Even better when you consider our disaster!
Tim Rogers and his crew are a class act!
They were awesome and very punctual!
Did a great job, very prompt and let us know what was going on every step of the way.
Anton Bekoe was very professional, helped us understand next steps and spoke with our insurance adjuster clearly. Our home was left in good shape each time the crew left. We also appreciated the crews promptness and communication via phone with schedule changes!
Allen and Anna were wonderful! He explained the whole process of what he was doing and they were very aware of my personal items in the kitchen and covered everything!
Julio did an amazing job! Thank you!
Very friendly, polite and professional. They even took time to shake my moms hand. Very impressive.
You guys are amazing! Rich and Tim were very wonderful to work with!
Fantastic work and responsiveness!
Workers were extremely competent and courteous during entire process.
Tim was professional, this was his second time working with us. He explained the process and was prompt each morning. Can't say enough good things about Tim and your service.
Steve was very helpful and knowledgeable throughout the whole process. Very please with his work.
Great job! Was nice to the tenant living there.
Amazing communication and quick turnaround. Really amazing workers.
Prompt, professional and personable. Very satisfied.
My crew was extremely good with the service they provided. Very well informed and helpful.
I would like to thank James. He was very professional and met my concerns. A valuable employee!!
Performance was great.
Steve and his crew were outstanding in a time of stress.
Staff were very professional, informative and courteous. Thank you!
Very satisfied with the prompt service!
Continue doing business the way you guys do! Steve and Rich were very friendly, informative and professional!!
Impressed with the professionals and everyone was very knowledgeable.
Julio and Anton were absolutely great and true professionals! Highly recommended!!
Extremely helpful, professional and knowledgeable. Thank you!
Couldn't be more helpful or professional!
Great work ethic!
I loved the experience and knowledge of the on-site personnel. He (Anton) explained every procedure and answered every question quickly.
Steve Hogan was very patient answering all my questions, always on time and very professional.
They put me at ease during this stressful experience. Both guys were professional and courteous. Explained everything with ease and understanding.
Very personable, knowledgeable and thorough!
Julio was very helpful in assisting with information on other services that I required (plumbing, HVAC etc.)
Good job and good workers.
They did a great job - very satisfied.
I thought the team did an amazing job. James went above and beyond to advocate for us - making sure the job was done!
Anton was fantastic!
All the SERVPRO gentlemen were kind, quick and proficient. They were extremely cognizant of the stressful situation to us, the homeowners, and acted accordingly and professional. We are grateful.
Michael and his team were outstanding!
Great communication and a pleasure to work with!
Steve was very professional in his job - he did a neat job.
Thank you so much for quick services, awesome personnel- Julio makes it easier - he is able to talk it thru for people like me with high anxiety. Julio and Mike were great in remembering about my hearing loss, a sign of respect. This in & of itself sets precedent for how you operate your company. Love him!!
Service was fantastic, both guys were polite, courteous, and very helpful and quick in getting things taken care of. Anton worked the weekend which was greatly appreciated.
Prompt and knowledgeable.
Very friendly and courteous. It’s been a pleasure working with you!
I was very impressed at how quickly the team was able to get out on short notice. I was equally impressed with speed of work and equipment set up.
James and Keith were GREAT!!! Worked as a team and clearly set my expectations. I wouldn’t change anything other than to make these guys the trainers for your new staff!!! ??
Prompt, courteous and answered all questions I had.
Anton was very knowledgeable and a pleasure to work with!
This crew from SERVPRO is the best crew ever. Michael is a true professional and a creative problem solver. Many thanks to this crew.
Kevin and his guys were great - thank you so much.
They were awesome! Very friendly, professional, polite, kind and very hard workers. Thank you so much for getting our basement back to normal.
While both employees were professional and courteous, I mostly dealt with James. He was extremely courteous, polite, helpful and very respectful.
Steve was very polite and helpful. It was comforting knowing that he was handling the job. We had complete confidence that the job would be done properly.
Excellent service provided. Thank you!
Excellent work and workers.
James explained everything thoroughly/answered all my questions - very professional!
Keep up the great work! Everyone was great and professional. Thank you for all your help!
I think everyone was wonderful. You guys have a great team.
They were courteous and very prompt on their times!
Allen and his team were amazing to work with. Excellent crew!
You guys are awesome!
They are wonderful to deal with, very professional. They made my life so much easier during a difficult time.
James and Julio were fantastic! I feel completely confident with the work they have performed and greatly appreciate how patient and understanding they have been.
We are extremely impressed with SERVPRO of Joliet and our experience with the onsite personnel. I will recommend your company to everyone! I cannot express how lucky we are to have had your assistance. Their compassion and knowledge made this experience so much easier to handle.
SERVPRO of Joliet was very courteous and careful with our home and belongings. SERVPRO of Joliet has the best people working for them. They are always friendly and ready to help. They all do a great job.
Everyone did a great job and actually made me laugh during a bad situation. James and his crew went above and beyond making sure my home was the best it could be. Thanks for a job well done.
SERVPRO of Joliet was excellent! I am so thrilled, given the circumstances, that each of the workers were absolutely awesome. Could not have asked for better people to have come into our home and be so helpful. I can not say enough good things about my experience with SERVPRO of Joliet. Thank you!!!!
Matthew and Will were unbelievable!! I just can't say enough about the service! Thank you!!!!
So very professional at all times! Thanks SERVPRO Team!! Mike, Allen and Tim were excellent!!!
I cannot thank Julio and his team enough!! They were fantastic through the whole process. Best customer service ever!!! Thank you!!!!
Tim and his crews were great! This was our first and hopefully last flood and we made the right choice in selecting SERVPRO of Joliet!!!! We will refer our friends, colleagues, and family specifically to SERVPRO of Joliet. We are so appreciative of their professional service and warm interactions.
SERVPRO of Joliet new their business and there is nothing I can think of for an improvements. I was so very impressed every EVERYONE I had contact with. They were very knowledgeable and efficient in the jobs they performed. Tim was excellent as to his job and our feelings during this very emotional time. They went above and beyond and I can't express how happy I am.
Professional, experienced, and eager to service the customer. This group of mitigation experts exceeded my expectations. I can't thank you enough for a job well done.