What our Customers say...


Great communication and a pleasure to work with!

Great job!

Very Impressed!!

Did a great job - very thorough.

Thank you so much for quick services, awesome personnel- Julio makes it easier - he is able to talk it thru for people like me with high anxiety.  Julio and Mike were great in remembering about my hearing loss, a sign of respect. This in & of itself sets precedent for how you operate your company.  Love him!!

Service was fantastic, both guys were polite, courteous, and very helpful and quick in getting things taken care of.  Anton worked the weekend which was greatly appreciated.

Prompt and knowledgeable.

Very friendly and courteous.  It’s been a pleasure working with you!

They did a great job!

I was very impressed at how quickly the team was able to get out on short notice.  I was equally impressed with speed of work and equipment set up.

James and Keith were GREAT!!!  Worked as a team and clearly set my expectations.  I wouldn’t change anything other than to make these guys the trainers for your new staff!!! ??

Prompt, courteous and answered all questions I had.

Anton was very knowledgeable and a pleasure to work with!

Steve was prompt, courteous and professional.

Prompt, attentive and professional.  They did a great job.  James was lead on this job and he was fantastic.

Extremely professional and hard working.

This crew from SERVPRO is the best crew ever.  Michael is a true professional and a creative problem solver.  Many thanks to this crew.

Kevin and his guys were great - thank you so much.

They were very good and polite.

From the moment we called SERVPRO to the completion of remediation for black mold in our recently purchased home, the SERVPRO team was a pleasure to work with.  In a time in which we were concerned for our health and safety of our home for visitors, the SERVPRO team was professional and reassured us that they would get the job done right.  The team did an excellent job and in a prompt manner while coordinating with contractors that allowed us to stay on schedule with the remodeling of our home.  Thank you SERVPRO for a job well done.

During some of the most darkest days of our lives SERVPRO made our lives and property better!  The staff was outstanding and our property is on the road to recovery.  Thank you!

They were awesome! Very friendly, professional, polite, kind and very hard workers.  Thank you so much for getting our basement back to normal.

While both employees were professional and courteous, I mostly dealt with James.  He was extremely courteous, polite, helpful and very respectful.

Steve was very polite and helpful.  It was comforting knowing that he was handling the job. We had complete confidence that the job would be done properly.

You guys are the best!!  Thanks for your prompt and professional service.

Excellent service!

Awesome and would use again.

I LOVE the outcome of the restoration and will use and or refer SERVPRO for myself, family and friends.

Excellent service provided.  Thank you!

Excellent work and workers.

James explained everything thoroughly/answered all my questions - very professional!

The best customer service experience I have ever had!

Keep up the great work!  Everyone was great and professional.  Thank you for all your help!

Great people to work with.  Any questions we had or have are answered right away.

Working with this SERVPRO team made a very unpleasant situation much easier and less stressful.  Thank you so much to Eric, Keith, Kelly and Bill, we appreciate all you did for us.

I think everyone was wonderful.  You guys have a great team. 

They were courteous and very prompt on their times!

We find the service, concern and attitude to be outstanding. (Though we hope we don't need your services again.). From the outset in December 2015 & throughout, the experience, concern and helpfulness of each team member made a traumatic experience more tolerable.

They are wonderful to deal with, very professional.  They made my life so much easier during a difficult time.  

Allen and his team were amazing to work with.  Excellent crew!

You guys are awesome!

They are wonderful to deal with, very professional.  They made my life so much easier during a difficult time.  

James and Julio were fantastic!  I feel completely confident with the work they have performed and greatly appreciate how patient and understanding they have been.  

Great service, prompt and very professional.

Highly recommend the team who completed my work.  Eric Kwait was extremely professional and attentive.

Highly recommend the team who completed my work.  Eric Kwait was extremely professional and attentive.

SERVPRO did really good work.  They were fast and good at getting things done in a timely manner.

Entire staff was excellent!

The guys were very prompt and the service was awesome!!

My service was exceptional.  The crew chief and staff were very friendly and professional and were able to help with all my concerns.

Everyone on the SERVPRO team has been fantastic.  Al is wonderful!  Keith and team are great.  

We are extremely impressed with SERVPRO of Joliet and our experience with the onsite personnel. I will recommend your company to everyone! I cannot express how lucky we are to have had your assistance. Their compassion and knowledge made this experience so much easier to handle.

The crew did an awesome job!  Keith is an excellent coordinator!!

Great Job!  Very happy with everything - highly recommend to others - FANTASTIC!!

During a difficult time SERVPRO of Joliet was respectful, helpful, professional and made a horrible situation better

SERVPRO of Joliet was very courteous and careful with our home and belongings. SERVPRO of Joliet has the best people working for them. They are always friendly and ready to help. They all do a great job.

SERVPRO of Joliet thanks again for being guardian angel for quickly and efficiently remediating our recent water damage. We will be passing on our praises for your company to the rest of the diocese. With a heart overflowing with gratitude to you, I say "God bless you! Thank you!"

Everyone did a great job and actually made me laugh during a bad situation. James and his crew went above and beyond making sure my home was the best it could be. Thanks for a job well done.

You're the best There are no words that can describe how thankful I am for the fantastic job that you company did for me. Your crew are the hardest working people that I have ever met. They take a lot of pride in what they do. The boxes were all tagged properly and everything was carefully packed. They are amazing A special thanks to Keith who was always there when I had a question. What a sweetheart. Keith went out of his way to handle any problems that I may have had.

SERVPRO of Joliet was excellent! I am so thrilled, given the circumstances, that each of the workers were absolutely awesome. Could not have asked for better people to have come into our home and be so helpful. I can not say enough good things about my experience with SERVPRO of Joliet. Thank you!!!!

Exceptional!!!! Fast service, very clean, very helpful in everyway and every instance (they cared about us and our home). We were very pleased with Bill Kent, Keith Robinson and the entire SERVPRO crew. I pray that you are blessed in business & personally.

Fantastic!!! Out of all the contractors I have ever used SERVPRO of Joliet was the best!!! Always on time. Did great work and always had the clients needs in mind. Keith Robinson and his crew were always courteous, friendly, and attentive to our needs. In one word the were FANTASTIC!!!! We would not have gotten through this with out them

Matthew and Will were unbelievable!! I just can't say enough about the service! Thank you!!!!

I was extremely impressed by all the facets of the service. It was very well done! All the work was explained well and they made working with the adjuster very easy. Thanks Julio and team!!!

SERVPRO of Joliet was very customer focused. They communicated very well to make sure that the work was completed as we wished. The workers were very friendly and true professionals. The basement looks amazing!

So very professional at all times! Thanks SERVPRO Team!! Mike, Allen and Tim were excellent!!!

I cannot thank Julio and his team enough!! They were fantastic through the whole process. Best customer service ever!!! Thank you!!!!

Having to deal with the effects of a flood in my house was a source of great anxiety for me. SERVPRO of Joliet came in and Crew Chief Julio Perez and his team was helpful in so many ways. He reassured me that the area would be restored. I had lots of questions and he very patiently explained everything to me. Prompt, courteous, knowledgeable, professional and helpful is how I describe SERVPRO of Joliet. Best service I have ever received from any company ever.

Tim and his crews were great! This was our first and hopefully last flood and we made the right choice in selecting SERVPRO of Joliet!!!! We will refer our friends, colleagues, and family specifically to SERVPRO of Joliet. We are so appreciative of their professional service and warm interactions.

Eric and his crew at the SERVPRO of Joliet were very nice and professional. I couldn't be happier with the reconstruction services provided.

Very professional and did an amazing job putting us at ease in an unexpected emergency situation. So easy to deal with. The work turned out amazing and the communication was great. We felt they cared about us and our situation as if we were their family. They worked so well with our insurance company. The adjuster walked in and saw SERVPRO of Joliet on the job and smiled and told us that we were in the best hands possible.

SERVPRO of Joliet new their business and there is nothing I can think of for an improvements. I was so very impressed every EVERYONE I had contact with. They were very knowledgeable and efficient in the jobs they performed. Tim was excellent as to his job and our feelings during this very emotional time. They went above and beyond and I can't express how happy I am.

I was so impressed by our entire staff. From office staff to the crew SERVPRO was gracious and very helpful. The crew was on time and professional, and did an incredibly thorough clean up with a high priority concern for us. SERVPRO of Joliet will be my first call when I require additional services going forward. Thanks

Professional, experienced, and eager to service the customer. This group of mitigation experts exceeded my expectations. I can't thank you enough for a job well done.

Excellent, responsive, professional, informative and understanding. SERVPRO of Joliet was very respectful for our unique needs of our 24 hour operation. We appreciate the respect they showed to our client population. Thanks for great service.

SERVPRO of Joliet did an amazing job with the crime scene cleanup up. Their professionalism and thoroughness in such a difficult situation was much appreciated by the CPD and the customer.

On behalf of everyone here at the bank, we would like to thank you for the work done here at the bank. We pride ourselves in how we serve our clients, se we have high expectations on client service. The speed and quality of your work exceeded our expectations. Thank you